FTC Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it.

The other main functions of this software include recording various customer interactions, automating various workflow processes, such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.

FTC offers fully customized solution that caters your unique business model that reflects your business needs to help users achieve their desired results easier and faster.

• REDUCE COSTS
- Save face-to-face training costs
- Pay per user. That means you can increase/decrease costs per employee/trainee without negatively affecting your cashflow.
- Savings can be reinvested in the growth of your business

• IMPROVE QUALITY
- Consistent quality of training materials mean that all your employees will have the same high quality interactive training experience.
- Meet compliance standards with a click of a button to access your employees training records, test results and KPIs
- Improvements in quality and standards can help improve profits, market share and reputation

• IMPROVE SERVICE
- Employees can complete their trainings anytime, anywhere.
- Your organizational training plan can take place immediately.
- Training goals will be reflected to your client needs with no time.

• SAVE TIME
- Access multiple training resources to be delivered to your employees immediately.
- Want to change your strategy and meet new challenges in the market? You can offer new trainings to your employees instantly to meet these demands.

• FTCELS as a Service
- Browser-based access anytime, anywhere.
- Pay-as-you-go subscription pricing
- No setup fees
- No long-term contract, cancel any time
- Centralized software management and upgrades (which eliminates the need for end

A digital pen is an input device which captures the handwriting or brush strokes of a user, converts handwritten analog information into digital data, and so enabling the data to be utilized in various applications.

For example, the writing data can be digitized and uploaded to a computer and displayed on its monitor. The data can then be interpreted by an Optical Character Recognition software (OCR) to allow the digital pen to act as a text entry interface and be used in different applications or just as graphics.

A digital pen is generally larger and has more features than a stylus. Digital pens contain internal electronics and have features such as touch sensitivity, input buttons, memory, writing data transmission capabilities, and electronic erasers.

The model of FTC ERP has allowed to leverage thousands of developers and business experts to build hundreds of apps in just a few years.

With strong technical foundations, FTC ERP’s framework is unique. It provides top notch usability that scales across all apps. Usability improvements made on FTC ERP will automatically apply to all of our fully integrated apps. That way, FTC ERP evolves much faster than any other solution.

The term Business Intelligence (BI) refers to technologies, applications and practices for the collection, integration, analysis, and presentation of business information. In other words, it is the transformation of raw data into meaningful metrics reflective upon historical, current and predictive business operations and performance.

FTC ERP comes with integrated Business Intelligence (BI) modules that enable organizations to provide dynamic reporting, providing end users with exactly what they want to see, when they want to see it.

One of the most benefits of using FTC BIS is its ability to give managers a real-time look at the data they need to make intelligent decisions in the short and long terms.

A Powerful but Simple Way to Manage Your Company and People.

• Dashboards
• System Administration
• Personnel Information Management (PIM)
• Leave / Time off Management
• Time & Attendance Management
• Timesheets Management
• Recruitment Management
• Appraisals Management
• Expense Management
• Employee Self Service
• System Reports

FTCHRMS is available as a mobile application to serve the managers and employees’ needs.

Employees and managers can access the following sections from their mobile devices:

• Dashboard
• Profile including personal info, contact info, title, manager, department, etc.
• Employment Contract
• Leaves: Submitting leaves & leaves history
• Timesheets: Submitting timesheets & timesheets history
• Attendance: Reviewing attendance
• Salary Slips: Generate salary slips and slips history
• Appraisals
• Warnings

Managers will have access to their own information and their teams’ records.

FTCDOCS is a record and information management and archiving system that stores scanned documents and electronic files to make them available for easy retrieval, sharing, and distribution.

Having a robust scanning module, FTCDOCS allows users to scan paper documents from a scanner or images from a built-in camera, USB camera, import electronic files or an entire directory of files. FTCDOCS DMS benefits break down into two main types; Tangible and Intangible.

Tangible are those things that can be measured in the sense that the benefit can be quantified. Intangible are things that are going to be hard to measure and attribute to the use of a DMS, but are nevertheless known benefits.

Inventory Management System (IMS) is the supervision of inventory and stock items. IMS supervises the flow of goods from manufacturers to warehouses and from these facilities to point of sale.

A key function of inventory management is to keep a detailed record of each new or returned product as it enters or leaves a warehouse or point of sale.

That provides an Inventory control, concerned with minimizing the total cost of inventory while maximizing the ability to provide customers with products in a timely manner.

The main purpose of using Logistics Management System (LMS) is:

• To manage the flow of goods between the point of origin and the point of consumption to meet the requirements of the customers or corporations.
• To make available the right quantity of right quality products at the right place and time in right condition.
• To offer best service to consumers.
• To reduce the cost of operations.
• To maintain transparency in operations.
• Managing Meetings and Tasks.
• Managing companies’ and vendors’ profiles.
• Generating Offers with the ability to send them directly by email.
• Confirming Offers from LMS so they can be converted automatically to operations.
• Generating Operations and managing all their details including Containers, House BLs, and Invoices

FTC Operations Management System is a web-based solution designed to enhance and increase internal working processes' efficiency in any organization.

• Automate employees’ processes so that efficiency is maximized and business gets done faster.
• What is done on paper or spreadsheets can now be handled through simple electronic documents and forms.
• Automatic workflows for orders will be instantly and automatically routed to the right people at the right time, and nothing gets lost as what can be done through the manual process.
• Make sure that all work is done in less time and with fewer mistakes.

• Operations Management System allows employees from sorting out their Sales, Lead pipeline, Memos, Phone calls, Agenda, Clients list, Contacts list, Tasks and Calendars in an easy way which empowers their performance and enhances efficiency. It consists of the following features:

• Orders management.
• Creating e-Orders.
• E-signed Orders (Approve, Decline).
• Orders History.
• Orders Mailing System.
• General Checklist.
• Shipment Tracking.

FTC Recruitment Management System (RMS), is a software tool designed to automate and facilitate the processes involved in finding, attracting, assessing, interviewing and hiring new personnel.

RMS automates key aspects of the recruitment process and allows the recruiter to focus on the important things – like managing client and candidate relationships.

Our RMS has the flexibility to be adapted and customized to the unique nature of each recruitment agency and support existing business processes, culture and approach. FTC RMS is able to offer a more personalized service to applicants by keeping them as up-to-date as their clients.

FTC Schools 360 is one innovative smart idea for multi-functions system that ensures the safety and security of the most valuable element in the educational cycle, which is the students – our children, plus the guarantee of smooth communication between them, school staff and parents in high-tech standards minimizing the gap between the school and parents.

A mobile App is a key element that can be accessed by parents and teachers allowing direct communication channel, monitoring the performance, health and safety. In addition, it includes different panels related to the school with different features, such as: Teachers, Tasks, News, Media Gallery, Official Holidays, Announcements, Exams Schedule, Chatting Service, Curriculum, Notifications, System Alerts, etc…

FTC believes that Schools 360 will maximize the educational mechanism in an intelligent safe and secure environment.

It’s an effective and customizable platform that has everything you need to create, scale and run your business

• Administrator Dashboard
• User Management
• Multi-Store Support
• Discounts, Coupons and Specials
• Unlimited Categories
• Unlimited Products
• Downloadable Products Ready
• Product Reviews & Ratings
• Reward Points
• Filters
• Multi-currency
• Multi-lingual
• Turn mail to your advantage
• Recurring
• Sales Reports
• Mobile/Tablet Support
• SEO Ready

Provides the complete suite of features you need in order to measure your project-level or organization-wide performance.

You can create results frameworks, collect data across projects, and evaluate performance through analytics and dashboards.

Designed expressly for non-IT users, FTCM&E is a web-based solution that blends ease-of-use with raw analytical power to deliver a functional user experience.

FTCM&E can be deployed over the cloud or on premise. Organizations adopt FTCM&E because they wish to transform how they measure performance in pursuit of their organizational mission.

In every project, we work collaboratively with our client to quickly adapt FTCM&E to its requirements. The result is a client-branded M&E solution that enables the organization to efficiently collect, analyze, and report on performance data.

SIMPLE. POWERFUL. SMART

Create any type of online form or workflow application, without writing a single line of code. Simply design your form through a simple user interface, map the workflow, integrate with other systems and build reports – all without coding. How you choose to deploy and access.

FTCFlow, is entirely up to you. Access the software on our servers (hosted in the Cloud) or from your server (On-premise), depending on your unique needs.

• In the Cloud (On-demand): Access the software from our servers, so no need to maintain a server.
• Installed Locally (On-premise): Install the software on your server, giving you complete control. Features
• Intuitive, form builder
• Access forms from any mobile device
• Easily share data with other systems
• Powerful reporting capabilities
• Hosted in the Cloud or locally Benefits
• Reduce dependence on IT resources
• Enforce workflow compliance
• Reduce operational costs
• Increase process efficiency
• Improve visibility to processes

FTC R&D has been providing top of the line Virtual Reality custom application/services using latest technology. Our solutions were designed and developed by our well experienced team to fulfill our clients’ needs and meet their business objectives.

Augmented reality is a creative and highly effective education and entertainment tool that adds an extra layer of information/content such as 3D characters, image, video, text, sound and more - to everyday objects and environments.

FTC R&D been providing the best when it comes to cutting-edge customizable solutions and technologies. Since we believe innovation is our best tool at hand, our highly skilled team is dedicated to offer the most well-designed and well-developed solutions to our customers.

Introducing the latest gesture tracking technology with endless possibilities. Thanks to the state of the art sensors and software programs, we are able to transform plain wall and floor surfaces into an interactive visual display.

FTC R&D team have excelled the way we engage your customers with this revolutionary tool.

Our custom-branded visuals could be anything from educational content to an entertaining one. With this highly effective invention, your customers are guaranteed to have an entertaining and immersive experience that will change the way they perceive your brand.

FTC R&D image processing specialists carry in their pockets enough knowledge in the field to develop applications based on that technology.

Image processing could be used in so many shapes and forms and can also be developed based on simple technology starting from a mobile phone camera all the way to advanced cameras, sensors and equipment. Image processing solutions could take more than one methodology.

FTC team uses top of the line sensors to detect motion and integrate the data from these sensors with real life applications that help businesses perform relevant activities.

FTC R&D provide mobile application development on all leading mobile platforms including Android, Blackberry, iPhone, and Windows Mobile.

FTC R&D have been providing the best in quality custom Gamification services using game mechanics to ensure that our customers meet their business goals.

Our highly knowledgeable and experienced professional staff in Gamification and engagement science is committed to a high standard instructional game design that will ensure that you get the best value out of our Gamification services.

To overcome the movement challenge in VR, FTC Group offers a VR walking surface that allows VR users to move freely within the VR environment.

This technology will take VR to a whole new level and beak a lot of boundaries for creativity and innovation.

A stand-alone digital screen booth that captures and prints customer selfies by activating them through tweets using leading social media platforms such as Facebook, Twitter and Instagram.